ICT Premier icon ICT Premier Information & Communication Solutions
For Business

Managed IT services for Melbourne SMEs

ICT Premier delivers proactive, fully managed IT for Melbourne businesses — secure infrastructure, reliable networks and cloud solutions sized and priced for business realities, not enterprise budgets.

Managed IT Support
  • Ongoing helpdesk and proactive management
  • Secure remote support infrastructure for fast, no-fee-per-minute issue resolution
Network & Security
  • Fortinet FortiGate firewalls
  • HPE wired & wireless networking
  • Endpoint protection & antivirus
Security Incident Response
  • Compromise investigation & cleanup, including webshell and backdoor hunting
  • Hardening of legacy platforms that can't be upgraded
  • Threat-intelligence & blacklist delisting for compromised web assets
Cloud & Productivity
  • Microsoft 365 deployment, licensing & ongoing management
  • Azure Virtual Desktop (AVD) — secure, cloud-hosted desktops for flexible and remote work
  • Microsoft Entra ID & identity management
  • Intune device management & Microsoft Copilot enablement
Infrastructure
  • HPE ProLiant servers
  • VMware, Hyper-V or HPE VM Essentials virtualisation
  • Server refresh & hypervisor migration, including consolidating ageing hardware into resilient multi-host designs
Backup & Disaster Recovery
  • Veeam Backup & Replication
  • Wasabi cloud storage
Cybersecurity Compliance & Risk Assessments
  • Essential Eight maturity assessment & uplift roadmap
  • Risk assessments to support cyber insurance requirements
VoIP & Unified Communications
  • Microsoft Teams Direct Routing (SBC deployment) & SIP trunk integration
  • Business phone system migration to Teams Voice
  • Call routing, auto-attendant & call queue configuration
IT Consulting & Technology Roadmapping
  • Vendor-neutral technology roadmaps aligned to business growth
  • Budget planning & procurement guidance
  • Infrastructure and cloud strategy reviews
Co-Managed IT
  • Supplementary support for businesses with an existing internal IT resource
  • Escalation point for complex infrastructure, security or cloud issues
  • Shared tooling and documentation handover — no territorial gatekeeping
Client success story
Replaced a failing VPN with a managed cloud desktop — 70+ staff, 3 locations, zero data sovereignty risk.

We replaced a professional services firm's unreliable site-to-site VPN with a fully managed Azure Virtual Desktop environment — eliminating client data from personal devices entirely and meeting Australian data sovereignty requirements, in a 5-week fixed-price engagement.

Read the full case study →
Why businesses choose us
Enterprise engineering, SME pricing. The same technical discipline used in school and enterprise environments, scaled and priced for business budgets.
Transparent pricing. Clear scope and cost before work begins — no open-ended billing surprises.
One partner, full stack. Infrastructure, networking, security, cloud and hosting — no juggling multiple vendors.
Melbourne-based. Direct access to the engineer who did the work — no offshore ticket queue.

Ready for IT that doesn't hold your business back?

Book a free ICT consultation and we'll assess what you actually need.

Book a Consultation → You'll talk to an engineer, not a call centre.